Privacy Policy

Introduction

MyCharly AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered character generation platform and services (collectively, the "Service"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

By using our Service, you consent to the data practices described in this Privacy Policy. We may update this Privacy Policy from time to time, and we will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@mycharly.ai
• Company: MyCharly AI
• Website: https://mycharly.ai

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Service.

Personal Information

When you register for an account or use our Service, we may collect:

• Name and contact information (email address, username)
• Account credentials and authentication information
• Payment and billing information (processed through secure third-party payment processors)
• Profile information and preferences
• Communications with us (support requests, feedback, etc.)

Usage Information

We automatically collect certain information about your use of the Service, including:

• Device information (device type, operating system, browser type)
• IP address and approximate geographic location
• Usage patterns, features accessed, and time spent on the Service
• Log files and analytics data
• Error reports and performance data

User-Generated Content

When you use our AI character generation features, we collect:

• Character descriptions, prompts, and specifications you provide
• Generated character images, profiles, and designs
• Project files and saved work
• Preferences and customization settings

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our Service. See the "Cookies & Tracking Technologies" section below for more details.

How We Use Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our AI character generation services
• Account Management: To create and manage your account, process transactions, and provide customer support
• AI Model Training: To train, improve, and optimize our AI models (see "AI/ML Data Usage" below)
• Communication: To send you service-related notifications, updates, and respond to your inquiries
• Analytics: To analyze usage patterns, understand user behavior, and improve our Service
• Security: To detect, prevent, and address security issues, fraud, and abuse
• Legal Compliance: To comply with legal obligations and enforce our terms of service
• Marketing: To send you promotional communications (with your consent, where required)

AI/ML Data Usage

As an AI-powered platform, we use your user-generated content (character descriptions, prompts, and generated outputs) to:

• Train and improve our AI models for better character generation
• Optimize algorithms and enhance service quality
• Develop new features and capabilities

By using our Service, you consent to this use of your data for AI/ML purposes. You may opt out of certain uses by contacting us, though this may limit some Service functionality.

Data Sharing & Third-Party Services

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with third-party service providers who help us operate our Service, including:

• Cloud Hosting: Data storage and infrastructure services (e.g., AWS, Vercel)
• Payment Processors: Secure payment processing (e.g., Stripe, PayPal)
• Analytics: Usage analytics and performance monitoring (e.g., Google Analytics)
• AI/ML Services: Third-party AI models and APIs used in our Service
• Customer Support: Support and communication tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

General Rights

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of certain data processing activities (e.g., marketing communications)

GDPR Rights (EU/UK Users)

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to object to processing based on legitimate interests
• Right to restrict processing
• Right to withdraw consent (where processing is based on consent)
• Right to lodge a complaint with a supervisory authority

CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at privacy@mycharly.ai. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of our Service. Types of cookies we use include:

Essential Cookies

Required for the Service to function properly (e.g., authentication, security).

Analytics Cookies

Help us understand how users interact with our Service (e.g., Google Analytics).

Functional Cookies

Remember your preferences and settings to enhance your experience.

Advertising Cookies

Used to deliver relevant advertisements (if applicable) and measure ad performance.

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

Children's Privacy

Our Service is not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection, including:

• Standard contractual clauses approved by relevant data protection authorities
• Other legally recognized transfer mechanisms

By using our Service, you consent to the transfer of your information to countries outside your country of residence.

Data Retention

We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page, updating the "Last updated" date, and, where appropriate, sending you an email notification. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.